🎙️Zara Fishkin is a master of writing for digital healthcare products with a skill set that spans internationalization, accessibility, copywriting, research, design, process development, terminology, having an opinion about Oxford commas, and making non-exhaustive lists.
Check out this episode of Writers in Tech to learn about:
How to write a healthier product
How Facebook localizes their platform
The challenges of making health care accessible to people
The challenges UX writers face after being acquired
💰 What’s the true cost of poor design and writing? It’s a question that gets thrown around a lot. For Citi, it turns out to be about half a billion dollars! Yep, that’s right — lousy, sloppy UX design/writing was the main culprit in this case.
(NOTE: This is a finance article
with lots of fancy-schmancy-financy words. But scroll down a bit and you’ll get to the UX nightmare.)