Copy in the age of digital banking | Interview with the author of Monzo’s style guide

Episode Summary



Harry Ashbridge is the content style guide author and senior writing lead at Monzo, an online bank founded in 2015.

Harry is a writer, trainer, and language strategist. He believes in the power of writing to measurably improve every aspect of a business — from top to bottom — and spends his days trying to prove it.

In this episode, we talked about Monzo Bank: what it is, how it works, and why it’s different from your old-school bank.

Listen to this episode to learn:

— How Monzo started and how they train their staff to be aware of language

— Finding and making opportunities as a UX writer or content designer

— Making sure people care about what you write

— The challenges and rewards of writing for FinTech

Useful links

Read more about Harry’s work

Check out Monzo’s tone of voice

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